Coverage and Prices (April 2023)
Travelers is a well-regarded company with a long history, but Travelers auto and home insurance might not be right for everyone. In this article, we at the Guides Auto Team will look at Travelers insurance reviews from customers, discounts and coverage to help you decide if you should get home and car insurance from the company.
When shopping for insurance, it can be difficult to tell which provider is right for you and your vehicle. We recommend getting quotes from several of the industry’s best car insurance and cheapest car insurance companies and best homeowners insurance companies before making a decision.
Travelers is a well-regarded company with a long history, but Travelers auto and home insurance might not be right for everyone. In this article, we at the Guides Auto Team will look at Travelers insurance reviews from customers, discounts and coverage to help you decide if you should get home and car insurance from the company.
When shopping for insurance, it can be difficult to tell which provider is right for you and your vehicle. We recommend getting quotes from several of the industry’s best car insurance and cheapest car insurance companies and best homeowners insurance companies before making a decision.
Travelers Auto Insurance Reviews
Our team rates Travelers auto insurance a 9.0 out of 10.0 and names it Most Coverage Options for 2022. The score of “9.0” was aggregated from five key performance areas including: reputation, availability, coverage, cost and customer experience. You can read more about how we weigh each factor in our methodology below.
*Ratings are determined by our editorial review team. Learn more about our scoring methodology below.
Is Travelers Insurance Good?
Yes, Travelers is a good car insurance option for most drivers. The insurer offers a wide range of discounts and coverage options, which translates to relatively affordable coverage. But, Travelers insurance reviews are often fairly mixed.
After researching Travelers car insurance reviews, coverage and cost, we found a few features that are unique to the company. These include:
- Range of coverage options: Compared to other car insurance companies, Travelers offers a wide variety of car insurance coverage options. Some of the insurer’s unique offerings include guaranteed asset protection (GAP) insurance, accident forgiveness and named non-owner coverage.
- IntelliDrive® Program: The IntelliDrive program from Travelers captures data from your smartphone to see how safely you drive. You can receive a discount just for signing up and get further savings depending on your driving habits.
- Discount opportunities: With Traveler’s, drivers can lower their premium by taking advantage of the company’s many discounts.
Pros and Cons of Travelers Auto Insurance
Here are the pros and cons of purchasing a Travelers car insurance policy:
Travelers Insurance Company Reviews
Founded: 1864
Better Business Bureau (BBB) rating: A
AM Best financial strength rating: A++
Travelers was founded in 1864 and today is one of the largest property and casualty insurance companies in the U.S., offering a range of coverage options in 43 states and Washington, D.C. The company has a fair number of discounts, plus a safe driving app that can help motorists save money.
Travelers Insurance Customer Service
Travelers reviews are mixed but tend to lean negative. Positive Travelers insurance reviews praise the company’s responsiveness when it comes to handling insurance claims. The company’s negative reviews also tend to focus on issues with claims — from denial of coverage to unresponsive customer service representatives.
Travelers Insurance Customer Reviews
We conducted a nationwide car insurance satisfaction survey in August 2022 that polled 6,923 people. We found that about 1.5% of respondents had a Travelers auto insurance policy. Here’s a look at how Travelers insurance customer service compares with the industry average from our survey.
Travelers Insurance Claims
Our survey also discovered respondents who filed a claim were happy with Travelers’ customer service, rating it a 4.4-star rating out of 5.0. Participants also gave the company a 4.2-star rating for satisfaction with the claim or outcome.
Travelers Insurance Reviews: J.D. Power
Travelers ranked below average in the J.D. Power 2022 U.S. Insurance Shopping Study℠, with 853 points out of a possible 1,000. The segment average for the study was 863. Additionally, the company ranked below average in the J.D. Power 2021 U.S. Auto Claims Satisfaction Study℠ and has not received outstanding customer feedback.
Travelers Insurance Reviews: BBB
Travelers has a 1.1 out of 5.0-star BBB customer rating. However, just under 130 customers have written Travelers insurance reviews on the BBB, so this isn’t a true representation of how all customers feel about the company.
It’s important to keep in mind that customers are often more likely to write a review after a negative experience than they are to report a positive experience. Our team reached out to Travelers for a comment on its negative reviews but did not receive a response.
Travelers Auto Insurance Coverage
Each state sets its own minimum requirements for auto insurance, so you may not need the same coverage as your friends and relatives in a different area of the country. Beyond meeting minimum coverage limits, it’s smart to get collision and comprehensive insurance to further protect your finances in the event of an accident.
You can get the standard types of car insurance through Travelers:
- Bodily injury liability: A type of liability car insurance that covers other parties’ medical bills after an accident you cause
- Property damage liability: Covers other parties’ property repair bills after an accident you cause
- Collision insurance: Covers repairs to your own vehicle after an accident you cause
- Comprehensive insurance: Covers repairs to your vehicle after a non-collision incident such as a flood, vandalism or theft
- Medical payments (MedPay): Covers certain medical bills for you and your passengers after an accident, regardless of who is at fault
- Personal injury protection (PIP): Covers medical bills, lost wages and death benefits for you and your passengers after an accident in a no-fault state
- Underinsured motorist/uninsured motorist: Covers your property repairs and medical bills if you are hit by a driver who cannot be identified (such as in a hit-and-run situation) or does not have enough insurance coverage to pay your bills
Travelers Coverage Options
The company also offers additional coverage and other insurance products you can add onto your auto policy:
- Two levels of 24/7 roadside assistance
- Rental car coverage in the case of a covered accident
- Guaranteed asset protection insurance, also known as gap insurance, to cover what you owe on a loan or lease after your car is totaled
- Accident forgiveness and minor violation forgiveness
- New car replacement coverage to help with the purchase of a new vehicle if yours is totaled within the first five years of ownership
- Rideshare coverage in Colorado and Illinois
How Much Does Travelers Insurance Cost?
In general, Travelers auto insurance pricing is slightly cheaper than average compared to competitors. Our rate estimates show that the average cost of an annual full coverage policy from Travelers is $1,669 per year or $139 per month. This is for a 35-year-old driver with a good driving record and good credit. The national average for the same driver profile is $1,730.
Travelers Car Insurance Price
The price you pay for car insurance depends on various factors, and the Travelers rates you receive may not reflect the estimates below. For example, if you’ve had multiple speeding tickets, at-fault accidents, DUIs and other traffic violations in the past three years — you can expect higher rates.
If you have bad credit, you’ll likely pay more for car insurance unless you live in California, Hawaii, Massachusetts or Michigan. And if you’re a young driver 25 or under, your insurance options will be more expensive.
Travelers Auto Insurance Rate Estimates by Age
Age plays a major factor when it comes to finding out what you’ll pay for car insurance. Our research shows average rates from Travelers are right on par with the national average for teen drivers.
The table below shows average monthly and annual cost estimates for a Travelers policy broken down by age.
Is Travelers Insurance Expensive?
Compared with other national insurance providers, Travelers car insurance policies tend to cost around the national average of $1,730 per year.
Here’s how Travelers compares to eight other leading car insurance providers:
Compare Travelers Car Insurance Rate Estimates
The table below highlights the average monthly and annual costs of a full coverage policy from the cheapest regional and national providers. As you can see, you’re likely to find more affordable coverage through other leading providers like USAA, Erie Insurance, Nationwide and Geico.
Travelers Auto Insurance Rate Estimates by State
Car insurance costs are heavily influenced by where you live. Travelers auto insurance is most expensive in New York, Massachusetts and Florida, while more affordable rates can be found in Virginia, Maine and Idaho.
*Travelers auto insurance cost information not available for all states.
Why Is Travelers Insurance So Expensive?
While Travelers’ rate estimates are average, you may pay more or less for a car insurance policy depending on your particular circumstances. Several factors affect the price you pay for car insurance, some of which are in your control. Understanding what factors you’re able to control can help ensure you receive the best rate possible.
Here are the most significant factors that impact your insurance premium:
- Age
- Location
- Marital status
- Credit score
- Driving history
Travelers Car Insurance Discounts
Travelers policyholders can take advantage of these discounts:
Another way Travelers insurance customers can lower their premiums is by enrolling in IntelliDrive®. If you’re a good driver, the program can lower your rates after a 90-day tracking period. However, bad driving habits will increase your rates in some states.
Travelers also has a mobile app that allows customers to pay bills, file claims, view insurance ID cards, call roadside assistance and more.
Travelers Home Insurance
Based on our research, Travelers home insurance generally costs less than the national average. The National Association of Insurance Commissioners (NAIC) reports that most homeowners paid around $1,249 per year for home insurance coverage in 2018.
Travelers Homeowners Insurance Quote
Our experts reached out to Travelers for home insurance quotes to give you a better idea of what you can expect to pay for coverage. The estimates below are for single-family homes.
Each of the home insurance quotes listed above includes:
- Dwelling coverage
- Other structures coverage
- Personal property coverage
- Loss of use coverage
- Liability coverage
- Medical payments to others coverage
We explain coverage types in further detail below.
What Factors Affect Home Insurance Costs?
Many factors influence your final home insurance cost. These include:
- Location: The city and state where you live will affect your home insurance price. If you live in a state prone to more natural disasters, your insurance rate will typically be higher.
- Credit history: Homeowners with good credit scores will generally have lower insurance rates.
- Price of your home: Expensive homes cost more to rebuild, resulting in higher home insurance costs.
- Level of coverage: Travelers offers basic and better home insurance coverage. Basic coverage protects your home against loss from fire and theft, while better coverage includes several optional coverage packages such as refrigerated property coverage and assessment coverage. If neither of these options fits your needs, you can work with a Travelers customer service representative to customize your policy. You’ll have the option to choose which homeowners insurance and add-ons are best for you and your budget.
If neither coverage options fits your needs, you can work with a Travelers customer service representative to customize your policy. You’ll have the option to choose which homeowners insurance and add-ons are best for you and your budget.
Travelers Home Insurance Discounts
Homeowners can take advantage of the following discounts from Travelers:
Travelers Home Insurance Coverage
Most homeowners insurance policies cover the cost of losses to your home and personal property resulting from severe weather incidents or theft and vandalism.
Travelers offers the following standard types of home insurance coverage:
- Dwelling coverage: This coverage helps you pay to repair or rebuild your home if a covered event damages it. Note that you’ll want to have enough dwelling coverage to pay for estimated repairs or rebuild or replace your property.
- Other structures coverage: This insurance helps pay for covered damages to detached structures on your property like garages, sheds and fences.
- Personal property coverage: This coverage helps pay for personal items in your home, such as furniture and clothes, which were damaged or destroyed by a covered loss.
- Loss of use coverage: This insurance helps cover additional living expenses if you temporarily move out of your home while it is being restored.
- Personal liability coverage: This coverage can protect you in the event of a claim and helps cover costs if a lawsuit is brought against you or a member of your household for bodily injury or property damage.
- Medical payments to others: This insurance pays for medical bills if someone is injured in your home and it’s not your fault.
Additional Travelers Home Insurance Options
Travelers also provides the following add-on home insurance coverage options:
- Special personal property coverage: This provides broader protection for your possessions in the event of a covered loss.
- Contents replacement cost coverage: This helps cover personal property losses based on their replacement cost at the time of loss with no deduction or depreciation.
- Additional replacement cost protection coverage: This add-on provides extra coverage to help repair or rebuild your home if the dwelling coverage on your home is not enough to cover repair costs.
- Jewelry and valuable items coverage: This coverage places higher limits and expanded protection for certain property types such as jewelry and silverware.
- Personal articles floater: This add-on policy is available if you need more coverage for specific valuable items.
- Water backup and sump pump discharge or overflow coverage: This add-on option covers a loss if water backs up from a sewer or drain within your home or if water discharges or overflows from your sump pump.
- Identity fraud coverage: This coverage provides up to $25,000 toward expenses to restore your identity if it’s used fraudulently.
- Green home coverage: This provides additional protection that can help cover the cost to repair, replace or rebuild with green materials after a covered loss.
Travelers Auto Insurance Reviews: Conclusion
Our bottom line is that Travelers auto insurance earns a 9.0 out of 10.0 stars and the name Most Coverage Options in 2022 based on the same categories used to assess all car insurance providers.
Travelers Insurance Alternatives
If you’re looking for a good combination of affordable pricing, quality coverage and strong customer service, we recommend getting free car insurance quotes from USAA and Geico. You can shop for car insurance quotes online or directly to an insurance agent if you want to ask more questions.
USAA: Low Rates for Military
USAA offers affordable rates for most drivers and great customer service for its members. The company provides coverage exclusively for military members, veterans and their families. It has an A++ financial strength rating from AM Best and offers a number of driver discounts, as well as specialty coverage such as roadside assistance, rideshare coverage and accident forgiveness.
Read more: USAA insurance review
Geico: Affordable for Most Drivers
If you’re not a member of the military or an immediate family member, Geico is another top pick. This company provides great rates to many drivers, has an A++ AM Best financial strength rating and offers 16 policy discounts you may be eligible for.
One thing we especially like about Geico is that it offers mechanical breakdown insurance, which is similar to an extended car warranty. This means you can protect your car from accidents and breakdowns at the same time.
Read more: Geico insurance review
Compare providers: USAA vs. Geico
Travelers Insurance: FAQ
Below are frequently asked questions about Travelers auto insurance.
Our Methodology
Because consumers rely on us to provide objective and accurate information, we created a comprehensive rating system to formulate our rankings of the best car insurance companies. We collected data on dozens of auto insurance providers to grade the companies on a wide range of ranking factors. The end result was an overall rating for each provider, with the insurers that scored the most points topping the list.
Here are the factors our ratings take into account:
- Cost (30% of total score): Auto insurance rate estimates generated by Quadrant Information Services and discount opportunities were both taken into consideration.
- Coverage (30% of total score): Companies that offer a variety of choices for insurance coverage are more likely to meet consumer needs.
- Reputation (15% of total score): Our research team considered market share, ratings from industry experts and years in business when giving this score.
- Availability (10% of total score): Auto insurance companies with greater state availability and few eligibility requirements scored highest in this category.
- Customer Experience (15% of total score): This score is based on volume of complaints reported by the NAIC and customer satisfaction ratings reported by J.D. Power. We also considered the responsiveness, friendliness and helpfulness of each insurance company’s customer service team based on our own shopper analysis.
*Data accurate at time of publication.
